Financial Services

Problem

Claim settlements consist of multiple, semi-structured documents with arbitrary layouts. To ensure proper reimbursements and to prevent fraud, these documents need to be checked for completeness & formal requirements, whereas all relevant information needs to be extracted to facilitate a proper handling. Preparatory data extraction is time-intensive and currently requires a lot of manual work.

 

SearchInk Solution
  • Classification of documents
  • Extraction of a defined set of relevant values for each document class.
  • Correlation and cross-check of defined values.
  • Extraction of handwritten text from forms.
Use Cases
  • Document Extraction & Classification
    Classify documents and extract all relevant information to ensure proper handling.
  • Document Validation
    Cross-check key values and make sure all formal requirements are met.
  • Insurance Coverage Validation
    Check if a claim is covered by the insurance policy.
  • Fraud Prevention
    Analyze extracted data from documents in-depth to extend fraud reduction efforts.
Added Value

Health Insurance Companies

  • Faster validation & processing of health claims
  • Batch processing of handwritten forms
  • Reduction of fraudulent claims  & optimization of reimbursement amounts

 

Flight Compensation Services

  • Batch processing of flight claims
  • Speed up customer reimbursement
  • Reduction of legal team efforts to qualified tasks
  • Improved legal quality of claim documentation
Core Functionalities
ClusteringClustering

Classification of Arbitrary Files

Semantic-MappingSemantic-Mapping

Semantic Recognition & Extraction

MappingMapping

Data-Driven Content Mapping

Modules
OCR-HTROCR-HTR

Optical & Handwritten Character Recognition

Problem

Property & casualties (P&C) insurance policies and contracts are heterogeneous, semi-structured documents containing multiple sets of customer specific coverages. Their comparison with internal & external offerings currently involves manual labor that is time-intensive and fault-prone.

 

SearchInk Solution
  • Extraction of a defined set of base values plus a defined set of liability insurance policy / contract-specific values.
Use Cases
  • Analysis of Contracts & Policies
    Check if a policy still fits the needs of a client.
  • Comparison of Contracts & Policies
    Facilitate comparison of internal and external offerings.
  • Claim Validation
    Check policy coverage of in case of a risen claim.
  • Offer Creation
    Simple upload of a policy to automatically create an offer.
Added Value

Insurance Broker

  • Performant tool for agents
  • Streamlined claim validation
  • Faster customer service

 

Insurance Company

  • Import portfolios from external agents/portfolios & companies to replace policies with their own
  • Less manual work to contact clients with qualitative offerings

 

Online Service Provider

  • Extend online comparison to more complex insurance products
  • Reduce manual effort to update database
Core Functionalities
ClusteringClustering

Classification of Arbitrary Files

Semantic-MappingSemantic-Mapping

Semantic Recognition & Extraction

MappingMapping

Data-Driven Content Mapping

Modules
OCR-HTROCR-HTR

Optical & Handwritten Character Recognition

Problem

Scanned insurance contracts, policies & claims are lacking search capabilities, metadata and can often only be identified through their filename. Meaningful naming, proper categorization and research for relevant documents takes a lot of time, whilst the results of the latter are often incomplete.

 

SearchInk Solution
  • Categorization of documents
  • Extraction of a defined set of features from each insurance document class to & provide semantic search capabilities.
Use Cases
  • File Management
    Automate renaming, categorization & metadata enrichment of files based on their key information.
  • Semantic & Full-Text Search
    Find relevant scanned documents and search for key information both semantically & full-text.
  • Scan to Email
    Attach & send scanned documents with descriptive filenames via email.
Added Value

Insurance Broker

  • Automated, descriptive file-naming of scanned or uploaded insurance documents, as well as downloaded email attachments and documents imported from insurer software
  • Comprehensive & reliable document search results
  • Seamless mapping of external with internal insurance documents

 

Insurance Company

  • Faster research for old policies and facsimiles
  • Streamlined handling of customer inquiries related to past submissions (i.e. for annual returns)
Core Functionalities
ClusteringClustering

Classification of Arbitrary Files

Semantic-MappingSemantic-Mapping

Semantic Recognition & Extraction

MappingMapping

Data-Driven Content Mapping

Modules
OCR-HTROCR-HTR

Optical & Handwritten Character Recognition

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